Check before agreeing
Review the applicable cancellation, return and exchange terms for the exact order, including any return costs and address. Do not assume an editorial page is the complete agreement.
Keep the reference
If an item does not match the agreed details or arrives with an issue, retain the order reference and a clear description. Avoid submitting card details or unnecessary personal information.
Ask for return instructions
Contact support before sending anything back. Obtain the correct route and address for your order, keep a dispatch record and follow the instructions that apply.
Your consumer rights
Nothing in the site information removes rights that apply to you under relevant consumer law. The individual order agreement should make the merchant identity and applicable terms clear before payment.